Support

Common questions

The app says my location is outside Singapore.

Nearby recycling points are only available for Singapore, because that is where our datasets come from. Item identification and recycling guidance work anywhere.

The camera or location prompt did not appear, or I declined it.

Open Settings, find BinWhere, and switch Camera or Location back on. You can always type a description or pick the item from the list instead of using the camera.

The result looks wrong.

The AI can misidentify an item, especially from a dark or partial photo. Try a clearer photo or describe the item in words. If the guidance itself is wrong for Singapore, email us the item and what you expected; we correct the data.

Do I get the S$0.10 deposit back for every bottle or can?

Only containers carrying the Beverage Container Return Scheme deposit mark qualify, and they must be returned uncrushed with the barcode readable at a return point. The Blue Bin does not refund the deposit.

How do I delete my data?

There is no account and nothing on our server that identifies you. Your recent results live only on your phone: clear them in the app or uninstall it.